Returns & Exchanges
At Fasanime, we want you to love your fashion pieces as much as we do, which is why we offer a 30-day return policy on all eligible items. If your order isn't a perfect fit or doesn't match your style, we are here to help you navigate a smooth return or exchange process.
Initiate Your Request
Log into your Fasanime account and navigate to the 'My Orders' section to select the items you wish to return and receive a return authorization number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn, original condition.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing